With this partnership, 3Fiftynine and Trust Distribution strengthen their positions in the UK Contact Centre market.
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Trust Distribution has been established since February 2005 and has grown into employing more than 60 members of staff. They are Mitel’s biggest UK distributor for over seven years, which has brought a wealth of sales and technical knowledge across the Mitel range of systems.
Mitel Contact Centre
Lee Wolstencroft, Mitel Sales Director at Trust Distribution about the partnership with 3Fiftynine: “When we talk about contact centres most people think of it as an enterprise product used in large organisations with hundreds of staff taking calls from customers & so the smaller businesses don’t even consider it. We all know how Covid-19 has dramatically impacted all businesses and has accelerated the need for flexible working. This is where Mitel’s Contact Centre solution comes in. Whether that’s discussing with your clients how they can enhance & futureproof their existing Mitel system or are looking at investing in a brand new system & want to partner with a market leader in the Contact Centre sector which is Mitel. I am delighted to announce we have partnered with 3Fiftynine to be their exclusive distributor in the UK to supply their Wall Display solution the CardBoardCX which is an excellent complement to the Mitel Contact Center (MiCC).”
Wall Displays accessible for everyone
3Fiftyine’s Wall Display named CardBoardCX has been designed for contact centres to enhance the Customer and Agent Experience. “With a market size of three billion, UK’s contact centre branch has been one of the most important in Europe”, Randy Drielinger, CEO at 3Fiftynine, explains. “We looked for a strategical partner who understands the contact centre market in the UK and believes in adding value to empower the agent, with uniquely designed tooling. In Trust Distribution, we found a solid, trustworthy partner who will guide contact centres to reach the next level.”
“By providing statistical information on departments or individuals, a single pane of glass is easily customisable within minutes”, Lee Wolstencroft explains. “Covid-19 forced remote working, which affected contact centres. So, when you have staff members working remotely, how do you manage or give insight to their performance? CardBoardCX is the perfect tool for any business owner or manager.”
About 3Fiftynine
3Fiftynine are providing add-on Contact Centre solutions and are leaders on making contact centres more efficient. All products are cloud-born and stacked with innovations while supporting your critical business. With our agent-first philosophy, we use technology to create the most human customer experience.
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