Scalability, flexibility and ease of use are always our top priorities.
CardBoardCX is the accurate visualization of the customer experience divided into charts, figures and images that are essential for your contact center employees. CardBoardCX continuously delivers important customer experience information that your agent needs to know to give the customer the best experience. This optimizes the Customer Experience (CX) and improves the performance of agents and Agent experience (AX)
.
With BranchesCX, agents work more efficiently within the time they have. BranchesCX is a decision tree that contains all the necessary information for the agent who answers questions quickly, clearly and consistently. As an administrator, you can adjust the information in real-time. You decide which information becomes available and when. No technical or substantive knowledge is required to manage this tool. The design is super sleek and easy to use.
Your contact center is not complete without email. But the current systems cause frustration for your agents. Original emails are not visible when replying, the layout cannot be adjusted and the corporate identity of your customer cannot be formatted in the email.
Meet repleyeCX. This email management add-on can be used on any contact center platform (including Twilio Flex, Mitel & Genesys) and makes the life of your agents so much easier.